FAQ
What is CBD?
For answers to this question and to learn more, please read our article CBD 101
Are the products on EMPUROS legal?
Yes, all products in the EMPUROS marketplace are federally legal in the US. They are derived from hemp, which means they contain less than 0.3% THC and can ship nationwide.
What do I do if I need helping choosing products?
You can learn all about the products we feature on their individual product pages. If you have any other questions or thoughts, that's what we're here for! Send us an email at customersupport@empuros.com. We'll respond within 24 hours.
TESTING
Are the products you feature lab tested?
We don't just say we sell the best CBD; we prove it to you with comprehensive third-party testing. Our brands follow strict guidelines that yield the purest CBD while always meeting legal requirements. We post their testing results on our website, so you know exactly what their products contain - without any guessing.
Why do 3rd party testing results matter?
Testing results help you verify the quality and ingredients of your purchase. Because of legal requirements, you want to be able to personally check for the level of THC and purity before you purchase or ingest any CBD. Brands featured on EMPUROS make their lab results available on our website for our customers viewing. We take pride in featuring brands who maintain high-quality processes, ensure that their ingredients are the best and meet all state legal guidelines. That means when you purchase from us you are getting the safest products with all of the health benefits CBD has to offer.
SHIPPING & RETURNS
Where does EMPUROS ship?
EMPUROS currently ships within the contiguous United States. Subscribe to our newsletter to be the first to know when we expand to new markets.
How much does shipping cost?
Shipping costs vary based on product weights and shipping methods and are calculated upon checkout. Shipping is free on orders of $50 or more.
When will my order ship?
Once you purchase your order, we process it. All orders are shipped within 2 business days. You’ll get a shipment notification email with a tracking number as soon as your package ships.
If I order multiple products from multiple brands, can I expect them to deliver at the same time?
EMPUROS' product partners are responsible for shipping out the product to customers. Customers who place an order for multiple brands and products will receive a package from each brand.
How can I check the status of my order?
Create an account or keep an eye on your inbox—you'll get a shipment notification email with a tracking number as soon as your package ships. If you didn’t get this email or have questions, send us an email at customersupport@empuros.com.
What do I do if I want to make a return?
Check our Return & Refund Policy.
PAYMENT
What forms of payment do you accept?
We accept all major credit cards.
