Shipping
All orders are shipped out within 2 business days. Shipping is free on orders over $50, otherwise, shipping is calculated upon checkout. You will receive emails confirming both the receipt and subsequent shipment of your order. We offer ground shipping and packages typically arrive 3-7 business days after the order has been placed.
Multiple Brands
EMPUROS' product partners are responsible for shipping out the product to customers. Customers who place an order for multiple brands and products will receive a package from each brand.
Returns & Exchanges
We accept returns for unopened products ordered directly through our website for up to 14 days after delivery. Shipping is non-refundable, except for damaged or otherwise compromised product because of manufacturing error.
To request a refund, email customersupport@empuros.com with your name, order number and reason for return. Refunds will be given on a case by case basis and are not guaranteed if products have been opened and/or used. Once we have received the returned item(s), please allow up to 7 days for refunds to show up on your bank statement.
We do not currently accept exchanges.
Damage Due to Freight or Shipping
All of our products are tested for quality, and shipments are carefully inspected before leaving the warehouse. However, should your order arrive damaged, all claims must be made within 48 hours to customersupport@empuros.com. Our team will require a full description of the damage to the product and may require supplemental photo evidence. Refunds and returns will be handled on a case by case basis as outlined in the above sections.
Sale Items
Discounted items are final sale and not eligible for returns or refunds.
Customer Service
Please direct any general questions or concerns to customersupport@empuros.com.
